Managing Challenging Behaviour - Get Positive Results from Difficult Situations
All of us face situations involving difficult people or situations from time to time, and this programme has been skilfully crafted to help you to understand how different interpersonal approaches assist communication and reduce conflict. Intensely practical, this programme will equip you with the skills and confidence to deal effectively with challenge and conflict.
Upon completion of this programme you will be able to
Who is it for?
This course is ideal for anyone that needs to learn more about managing difficult people and behaviour. This programme is equally suitable for directors, managers and anyone else with direct or in-direct responsibility for other people.
You can book now
To check availability and to book please call us on 08000 112 444 or use the email form.