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Ethical Leadership

We are the pioneers in ethical leadership and management development. Our programmes are ‘business school’ standard without the price tag.

Leadership & Management Courses

Managing Challenging Behaviour - Get Positive Results from Difficult Situations


  • Do you find managing challenging behaviour difficult?
  • Do some people’s communication styles rub you up the wrong way?

  • All of us face situations involving difficult people or situations from time to time, and this programme has been skilfully crafted to help you to understand how different interpersonal approaches assist communication and reduce conflict. Intensely practical, this programme will equip you with the skills and confidence to deal effectively with challenge and conflict.

    Upon completion of this programme you will be able to


  • Remain calm and professional in the face of difficult behaviour
  • Successfully engage others in productive dialogue
  • Continue to provide a professional service when feeling uncomfortable
  • De-escalate tension and conflict in others
  • Avoid and de-escalate potentially strained situations
  • Share mutual respect and dignity
  • Who is it for?

    This course is ideal for anyone that needs to learn more about managing difficult people and behaviour. This programme is equally suitable for directors, managers and anyone else with direct or in-direct responsibility for other people.

    Course Locations


  • Leeds
  • London
  • Warwick
  • Cost

  • £2,140 exc vat
  • Duration: 3 days
  • You can book now

    To check availability and to book please call us on 08000 112 444 or use the email form.

    « See all our leadership and management short courses

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