‘We all need to forget about ourselves sometimes’
There are a number of studies that have shown a link between empathy and business results, including increased sales and enhanced performance in diverse workforce.
What role do you think empathy has in business? Can it actually contribute to business success?
In our latest short film Sue Plank, Training & Development Advisor for the National Trust, talks on camera about the importance of listening first, and why in a business context we can get so much more from our people by ‘walking a mile in their moccasins’.